General Questions
Food Processors
Ice Cream - Yogurt Maker
Food Holder & Cooking Pots
Blenders & Mixers

Q: Where can I order replacement parts for my purchased product?
A: Replacement parts can be ordered from our Customer Service Dept. by calling 800-288-0640, M-F, 10:00 a.m. to 7:00 p.m. PST.

Q: Are all the products new, factory-sealed?
A: Yes. Each and every one of our products are brand new from the manufacturer and shipped from authorized dealers and distributors.

Food Processors
Q: What I should know before purchasing a food processor.
A: Most motors are between ½ hp and 1 hp in size. All processors come with either a plastic or stainless steel bowl that varies in size from 2 qt. to 6 qt. and some units come with a "continuous feed" attachment.

Q: Safety and sanitation. What should I look for in safety and sanitation features?
A: Food processors can be difficult and cumbersome to clean. Some units disassemble more easily than others, making them easier to clean, and all are equipped with safety devices to prevent operation when the unit is open.

Ice Cream - Yogurt Maker
Q: What should I do if the mixing paddle does not turn?
A: Don't worry if the mixing paddle does not turn because the freezer bowl rotates on the base not the mixing paddle

Q: Every time I make ice cream, the mixture is either too soft or not frozen. How can I prevent this from happening?
A: If the mixture is too soft, you should run machine longer. If the mixture is not freezing, the bowl and/or ingredients are not cold enough. Freezer should be Zero, you should freeze the freezer bowl for 24 hours.

Q: Why is the consistency of my mixture too icy?
A: The ingredients are not thoroughly mixed.

Q: How can I prevent the mixing paddle from getting stuck to the side of the mixing bowl?
A: Make sure that the mixture is quickly poured in the center of the lid.

Food Holder & Cooking Pots
Q: How do I remove a multi-coloured, or "rainbow" stain?
A: Use a little warm vinegar, or a non-abrasive cleaning powder, Stainless Steel or Metal cleaner, applied with damp sponge or soft cloth. A harmless deposit causes the stain from substances found in some water. If the stain is stubborn, make a paste of the power by mixing it with a little water and spread it on the stained areas. Allow to sit for 24 hours.

Q: How do I remove white discolouration or a cloudy appearance?
A: Use a non-abrasive cleaning powder, applied with a damp sponge or soft cloth. Certain foods like pasta and oatmeal often leave a light residue, which causes a cloudy appearance.

Blenders and Mixers
Q: Blades don't stay on.
A: Make sure when locking in the blade, that you hear/feel a click. If there's no click, most likely they are not in correctly.

Q: How do I keep liquid from leaking from the bottom of the bowl?
A: Be sure the metal blade is firmly seated in the bottom of the bowl. Remove the mixture as soon as you are done processing. Do not remove the blade first. When the blade and bowl are removed together, the blade drops down and forms a type of seal against the bowl.